Prince George's offers new phone number for non-emergencies
Call center relocation spurred change
Prince George's County residents have a new non-emergency number, 301-352-1200, to report non-urgent incidents that require the dispatch of police, fire, EMS or sheriff personnel.
The new number replaces the county's old non-emergency line based at a Landover facility and allows residents to avoid using the emergency 911 number unless necessary. Dispatchers this spring moved into a new $36.5 million call center in Bowie with updated computers and a state-of-the-art radio network, but couldn't take the old non-emergency number with them, said Charlynn Flaherty, director of public safety communications for the county.
It would have cost $12,000 per month to keep the old line in use, she said.
Calls to the non-emergency number will still be answered by the same 911 dispatchers, who are likely to ask plenty of questions, she said.
"Once you're on the phone with us, we are gathering evidence. It may be irritating, but it's very important. It makes a difference," Flaherty said.
Non-emergency calls can include reports such as property damage where no suspect is in sight, accidents not involving injuries and neighborhood nuisance calls. Callers to the non-emergency line have the option to remain anonymous.
The number should be used for calls requiring a response from police or emergency services, Flaherty said.
Department phone numbers can be found through the county website at www.princegeorgescountymd.gov. The information and help line for the county police is 301-772-4420.